If you forgot your password access, but you remember your e-mail registered in u4Bear, touch here:

If you forgot your e-mail access to u4Bear, we can't recover your account and we're unable to send it to you. Please, try to login with all your e-mail address to find the correct.

Remember if you use other login method like "sign in with Apple" or "sign in with Google".

If our system shows this error message, you are trying to login with bad keys. Maybe you've write it bad when you've register in u4Bear (for example, ".con" and no ".com" or similar things).

If you have access to u4Bear (you are logged), you can check your email in MENU - EDIT PROFILE.

Too, remember if you've used an email to sign up in u4Bear or other method like "sign in with Google" or "sign in with Apple".

Sorry, but in this case, it's not possible to recover your password. You need to create a new u4Bear account with a correct e-mail and the old one will be removed automatically in some time.

You can delete your account and all your data touching here

Please, check:

- You are using the same login system in delete page as you've used to create your account (Google, Apple, email...). You can check your email or login method in u4Bear - MENU - EDIT PROFILE.
- You don't have another u4Bear profile with other e-mail/password and you're trying to delete another one.
- Your browser don't have an adblocker or firewall active.

You can change your password in MENU > EDIT PROFILE.

You can change your e-mail in MENU > EDIT PROFILE.

You can change or delete your profile photo in MENU - YOUR PHOTOS and touching over your photo profile (or over u4Bear logo if you don't have a profile photo).

You can add more photos to your profile (public or private photos) in MENU - YOUR PHOTOS. If you don't have profile photo, you need first to add it to upload more photos. If you don't know how to upload profile photo, read the question "how to change or delete my profile photo?".

Please, only these photo formats are allowed: JPG, PNG or BMP. Too, it's possible you haven't given u4Bear permission to access your device photos. Please, check it following these steps:

iOS Settings > u4Bear > Photos.

Android Settings > Applications > Permissions > Photos

If problem persists, try to restart your internet router (wifi) and your device to clean all local cache.

Please, check if the device's GPS is active and u4Bear has permissions to use it, following these steps:

iOS Settings > u4Bear > Location. Android Settings > Applications > u4Bear > Permissions > Location.

If permissions are correct but the GPS fails, please, try to restart your device and try it again.

Remember that if you are using a computer, there are not a GPS chip, and your location is based in your IP and maybe this is not too much accurate.

Please, verify your photo has JPG or PNG format without transparency and size is under 2Mb.

u4Bear blocks account for many questions, like:

- You've sent many messages to other users with contact data out of u4Bear (skype, whatsapp, email...), web sites or SPAM.
- You are requesting money from other users or business services (massages, escort, illegal sell, etc.)
- You violates our terms of use (for example requesting money, illegal acts, illegal photos...)
- You're underage
- You are in a country where u4Bear is not available by legal terms.
- Other violations of our TOS

If you want to read our Terms of use and profile guidelines (about photos, security, profile text...)you can visit our TOS clicking here

To report the user, please, use the "REPORT PROFILE" button at his profile, select the report option and explain the problem in the text box. Our administrators will review it as soon as possible.

Keep in mind that u4Bear has modified its rules of use on different occasions and this applies to new photographs that are added to our social network. Therefore, it is possible that the photograph you have seen was published before the change in regulations that excludes it and, therefore, it remains.

For example, u4bear banned landscape photos in August 2022, but all landscape photos prior to that date are not deleted, but those uploaded later.

Too, it's important to know that it's not the same the profile picture than a content in LIVE tab, for example. Google and Apple are very restrictive about content in the first list, like near users. For this reason we limit more the content in profile picture.

Remember that it is not a personal matter and these modifications are made to improve and offer the best experience to all users. We encourage you to upload a photo compatible with our current regulations and enjoy our network.

Google and Apple are very restrictive with the content in the apps of contacts like u4Bear (in others like Twitter or Instagram they are not so much), so we must avoid any image that contains the slightest eroticism according to their point of view. For us all photos are valid and we would love to show them all without limitations, but we must do this to avoid being expelled from the Store.
Any photo (in thumbnail cropped version) where you do not appear fully dressed, that is not only of your body and/or contents is not clear and evident, is marked as "too hot".

Anyway, if you activate the option "view sensitive content" that will appear within the app, you can see all the content uncensored.

It will help you understand why we classify photos as "too hot", knowing that Google expelled u4Bear from the Store (although we were able to return again) because this icon was considered "too sexual":


We are sorry if this is a nuisance, but we are forced to do this by Google and Apple.

NOTE: This does not affect our web or webapp versions, where all content is displayed uncensored, as they are not controlled by Google or Apple.

u4Bear only expels or blocks an account if you have repeatedly performed actions not allowed in our usage policy or have performed any action inside or outside our service that is illegal, very serious or could endanger u4Bear's interests (his users included).
Remember that u4Bear reserves the right to block and withdraw the license of use without prior notice, since your account is a temporal cession of license and does not belong to you.
You can read more about it in the user agreement you signed when creating your account at: www.u4bear.com/tos

If your account has been banned for a certain time, you can recover it when the ban time expires, you can see this time when you open u4Bear. It is not possible to accelerate this time, cancel it or modify it.

If your account has been definitively blocked, that is, no expulsion time appears in the u4Bear blocking message, it is not possible to recover it and this blocking is permanent. Your data will be treated under the data protection policy available at www.u4bear.com/tos< /a>.

In all cases, it is not possible to create a new account since the blocking is carried out at all available levels. If our systems or administrators detect that you have created a new account in any way, they will a new block on this new account and/or device.

Please, try to reload u4Bear by going to MENU - SETTINGS - RELOAD APP and wait at least 2 minutes with the app active. This should load your VIP access correctly automatically.

If the payment is a renewal of your VIP subscription, remember to open the app on the same device from which you made the payment. For example, if you made the payment with the App Store, you must open u4Bear on the iPhone where you have the same App Store account installed where you make the payment. Likewise, if you made the payment with Google Play, you must open u4Bear on the device where you have the Google Play payment account installed with which you are paying for your VIP access.


If this action doesn’t solve the problem please contact our support team, touching this button:

If you want to stop your VIP subscription, please, visit CANCEL VIP page clicking here

If you need additional help, you can contact our Customer Service team and we will assist you as soon as possible.